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What our customers think of us...
- Sandra Washbrook12/04/2024Great service. On time. Very professional. Extremely tidy. Great job 👏 👍read moreread lessLuke Cartwright11/06/2024We are extremely disappointed with the service we received from Dan and his team. Communication was a major issue; our preference for email communication was met with frustration from Dan, who deemed it inappropriate. The tiler that Dan employed exhibited a "good enough" attitude, failing to adhere to the plans we provided before the start of the project. They made changes in the tile format without informing us, and when we finally saw the results in daylight over the weekend, the tiles clearly did not match the plans and looked terrible. (We contacted other industry professionals to assess the work and a tiler, an interior designer and another bathroom installer all agreed the work was sub-standard) Despite our clear explanations that the lighting wasn't installed yet, and concerning health problems so we couldn't properly assess the work until the next weekend later, we were blamed for not speaking up sooner. The trim work was poorly executed, they disposed of building waste down the storm drain at the front of our house, and the plaster work was lumpy, all dismissively labelled as "snags". Overall, our experience can be summed up by poor communication, substandard workmanship, and an unprofessional attitude. We cannot recommend their services. Photos attachedread moreread less
- Jonathan Pritchard10/30/2024Dan and Dan were absolutely fantastic, arrived on time, straight to work, quickly identified what was causing the leak and within 15-30 minutes, they'd fixed it and tidied up after themselves. Extremely reasonably priced as well. Would absolutely recommend to everyone.read moreread lessRod Bellamy10/01/2024Paul responded right away, and fit our emergency leak in the very next day, and solved the problem efficiently. Nice work, will use again.read moreread less
- Danielle Newton3/01/2024Highly recommend Lonsdale Plumbing & Heating, wouldn’t even consider using anyone else. Daniel is incredibly knowledgeable, hard working and carries out all of his work to an exceptionally high standard. Great communication and friendly service. We’ve recently had a new boiler installed and the process and service from start to finish has been fantastic. Thank you!read moreread lessalan eley2/01/2024Came on time very professional did the job no mess made & very polite. Recommend dan and is co worker.read moreread less
- elaine morris8/01/2023Dan & Daniel done a. excellent job. Everything was left clean and tidy at enc iv the day and on completion of the entire job. Professional and polite at all times. Highly recommended anc definitely will use sgain Kevin & Elaine Morrisread moreread less
- graham joynes8/01/2023Turn up on time and solve problems. Cheerful and complete work to a high standard.read moreread lessStephen Shaw7/01/2023Dan came to price the job, agreed on the price and start date. Messaged him the night before to see if he was still coming. No response. Rang him 3 times that morning with no response and on the third time is was just going to answer phone so I got my mate to try him and it rang out so he obviously blocked me for some strange reason. If he didn't want to to the job or he was busy he should of just messaged or rang to say he couldn't do it instead of ignoring my calls and blocking me. Haven't heard anything since then either. Very strange as all the other reviews are 5 stars, that's why I called him in the first placeread moreread less
- Beth Lawson7/01/2023What a great company, from start to finish very professional, Dan arrived on time and was great, clean tidy work, I will have him back 100% - look no further than Lonsdale Plumbing you won't be disappointed.read moreread lessLindsay Pickering7/01/2023Fast and efficient replacing a broken shower, thank you 😀read moreread less
- Nick Locke7/01/2023Called back very quickly after me making an on-line enquiry. Arrived on-site as agreed, with a reminder text first. Fixed an issue with one tap and fitted a new tap in the kitchen. All very quick efficient and within the price that was estimated. Five stars!read moreread lessNigel Maguire7/01/2023Full 1st and 2nd fix completed on a 4 bed new build, UFH included. Fantastic service, punctual, knowledgeable and helpful. Thanks Dan and team.read moreread less
- Sandy Goodwin2/05/2021Glad I called Dan. Prior to Christmas, I called about ten plumbers in the Ashby/Coalville area were called and had to leave messages regarding my problem. One or two were busy - fair enough. Almost all of the rest didn't even bother to return my call. Of those that did, they tried to quote, incorrectly, over the phone. Dealing with Lonsdale Plumbing was a different experience altogether. Dan provided good communication, visited the property to assess the problem prior to quotation and then went on to fix my central heating issue. I would recommend Dan to anyone looking for a plumber. don't waste your time calling others, give Dan a call.read moreread lessStuart1/30/2021Absolutely love our new bathroom!! Dan and the team have done an amazing job and went above and beyond to make it happen. They were very professional workers, punctual, neat and tidy with a customer first focus - would highly recommendread moreread less
- Sophie Gladwin1/30/2021Absolutely love our new bathroom!! Dan and the team have done an amazing job and went above and beyond to make it happen. They were very professional workers, punctual, neat and tidy with a customer first focus - would highly recommendread moreread lessGemma Browne1/21/2021Dan came to install a gas cooker in our home and a gas connection in our catering trailer. He was on time- despite having traveled over 20 miles to get here- professional and gave good advice. Would definitely recommend and look forward to having him back once the kitchen is ready to be installed.read moreread less
- Clive Shuttleworth1/18/2021First class, professional, friendly service.read moreread lessElliott Olsen12/21/2020Superb service, reliable and very professional. I would highly recommend Lonsdale Plumbing to anyone.read moreread less